Quality Assurance Specialist

We are looking for a Quality Assurance Specialist to join our clients' growing team in Chicago! The Quality Assurance Specialist will ensure that their company consistently delivers high quality services, conforms with standards, continuously improves processes, conducts internal audits and evaluates conformance with industry standards and regulations.

Job Description:

• Develop, implement and maintain a comprehensive Quality Assurance System defining quality control procedures, processes and metrics to ensure compliance with industry standards, customer requirements and regulations.
• Conduct internal audits and evaluate conformance with internal quality standards, industry regulations and customer requirements. Identify areas of non-compliance or potential risks and develop Corrective Preventitive Action Request (CPAR).
• Develop and maintain accurate documentation related to Quality Assurance processes including audit reports, findings and CPARs. Review and update documentation as needed to reflect changes in regulations or internal processes.
• Work closely with Operations teams globally to understand customer requirements and expectations regarding service quality, provide support in addressing customer complaints or quality related issues ensuring timely resolution.

Job Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management or related field
• 3-5 years experience in freight forwarding operations including import/export processes
• 3-5 years experience conducting audits and implementing corrective actions
• Good working knowledge of ISO 9001, IATA and CEIV
• Ability to build relationships with internal and external stakeholders
• This job requires domestic travel between states