Job description
Freight Appointments has an exciting opportunity with a large freight forwarder. The role is all about helping customers enhance their supply chain capabilities and operate better processes.
The Manager, Customer Excellence & Innovation will support integration, solution design, and implementation for both new and existing clients. This is a client-facing, project-based role focused on engineering tailored logistics solutions that align with complex customer requirements, while ensuring consistent and high-quality service delivery. The position involves leading EDI integration projects, developing standard operating procedures, and supporting continuous improvement through innovation initiatives.
The ideal candidate will have at least five years of experience in the freight forwarding industry, including hands-on operational expertise and significant exposure to senior-level client interaction. Strong analytical skills, fluency in Microsoft Office tools, and a solid understanding of supply chain processes are essential. Extensive experience with CargoWise is preferred.
Whilst an in-office person is preferred (Central NJ), candidates anywhere in the US or Canada will be considered.
