Import Customer Service Manager

​Are you an experienced customer service professional looking for an exciting new opportunity? Look no further! We are currently seeking a highly skilled and motivated Import Customer Service Manager to join the team at a top 15 global company based in Amsterdam.

Job Description:

• Manage and oversee the import customer service department, ensuring smooth operations and exceptional customer satisfaction.
• Develop and implement customer service strategies to optimize efficiency and effectiveness.
• Collaborate with cross-functional teams to resolve customer issues and improve processes.
• Train and mentor customer service representatives to deliver outstanding service.

Why Join Us:

• Competitive salary and great commission structure.
• Work for a globally recognized company with a strong reputation in the industry.
• Enjoy a collaborative and supportive work environment.
• Opportunity for career growth and advancement.
• Experience the vibrant and cosmopolitan city of Amsterdam.

Key Responsibilities:

• Oversee the import customer service team, ensuring excellent service delivery.
• Develop and implement customer service policies and procedures.
• Monitor and analyze customer feedback, identifying areas for improvement.
• Collaborate with other departments to resolve customer issues and ensure smooth operations.
• Provide training and support to customer service representatives.
• Stay up-to-date with industry trends and developments.