Job description
Are you an experienced customer service professional looking for an exciting new opportunity? Look no further! We are currently seeking a highly skilled and motivated Import Customer Service Manager to join the team at a top 15 global company based in Amsterdam.
Job Description:
- Manage and oversee the import customer service department, ensuring smooth operations and exceptional customer satisfaction.
- Develop and implement customer service strategies to optimize efficiency and effectiveness.
- Collaborate with cross-functional teams to resolve customer issues and improve processes.
- Train and mentor customer service representatives to deliver outstanding service.
Why Join Us:
- Competitive salary and great commission structure.
- Work for a globally recognized company with a strong reputation in the industry.
- Enjoy a collaborative and supportive work environment.
- Opportunity for career growth and advancement.
- Experience the vibrant and cosmopolitan city of Amsterdam.
Key Responsibilities:
- Oversee the import customer service team, ensuring excellent service delivery.
- Develop and implement customer service policies and procedures.
- Monitor and analyze customer feedback, identifying areas for improvement.
- Collaborate with other departments to resolve customer issues and ensure smooth operations.
- Provide training and support to customer service representatives.
- Stay up-to-date with industry trends and developments.
For more information, apply below
PR/1700984
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